Using Behavioral Signals From Voice to Predict Customer Intent

This presentation will discuss how large amounts of voice data, along with a healthy dose of machine learning and emotion recognition, can help professionals capture behavioral signals which can ultimately predict how the owner of the voice will act in the future. For example, will they buy or not? This session is for decision-makers, planners and managers who are interested to learn how technology and emerging technologies – such as Emotion AI – can be used as a strategic tool to predict human behavior and create a new customer experience.

After this session, you’ll be able to:

  • Describe the timeline of AI to Emotion AI and how it is changing the way humans work, live and play
  • Understand the relationship between voice intonation and behavioral prediction
  • Gain visibility into how incorporating a Voice Strategy into your marketing plans can have unique benefits for your customers